Front Desk Attendant - On-Call
About The Position
The Olympic Club, a private member athletic and country club in San Francisco, seeks an on-call Front Desk Attendant. At The Olympic Club, our members enjoy 2 campuses, 19 sports, world-renowned golf courses, exceptional social and athletic programs as well as 18 hotel rooms and 5 Food & Beverage outlets. Our City Clubhouse is located one block from Union Square and within easy walking distance of the Powell Street BART station. Our Lakeside Clubhouse sits next to the ocean on the border of San Francisco and Daly City. The Olympic Club offers employees free golf on Mondays at our Lakeside campus and a variety of sports and social events for employees throughout the year as well as lunch and dinner provided daily. Position Summary: Our Front Desk Attendants are key touch points in service for our membership. Front Desk Attendants are guest service agents, greeters, problem solvers, reservationist (hotel rooms, restaurants, social events) and multi-taskers. Position Overview: More detailed responsibilities for this position include but are not limited to the following: member hospitality and service, administrative and telephone duties, hotel room reservations, event reservations, distributing club mail, assisting members and guests, maintaining inventory of Club equipment, issuing guest locker keys, making change, etc. Candidates should have working knowledge of computers, Outlook, Word, Excel and basic programs.
Requirements
- A high school diploma is required
- Candidates must possess outstanding customer service skills and excellent phone etiquette
- Superior communication skills, fluent oral and written English communication skills
- Professional attitude
- Good organizational skills
- Effective conflict management and decision-making
- Ability to use a variety of computer applications, including Outlook, Word, Excel
- Administrative skills
- Time management skills, ability to multi-task and prioritize
- Working knowledge of the facility, services and local area
- Flexible schedule, able to work nights, weekends and holidays
Nice To Haves
- Previous hotel front desk experience preferred
- Previous experience in customer service
- Previous cash handling experience
- Ability to speak a second language
Responsibilities
- Handle member's request and concerns
- Offer referral for services and handle requests for information
- Assist members and guests
- Heavy telephone and taking event & dining reservations
- Distributing club mail
- Maintaining inventory of Club equipment
- Basic administrative duties
- Handle and store luggage and coats
- Assist other departments as required
Benefits
- free golf on Mondays at our Lakeside campus
- variety of sports and social events for employees throughout the year
- lunch and dinner provided daily
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
