Front Desk Attendant - Highland Center
About The Position
Looking to start a new adventure in one of the most stunning landscapes in the Northeast? Look no further than the Highland Center with the Appalachian Mountain Club (AMC)! The Highland Center is a year-round, full-service lodge and visitor center in the heart of New Hampshire's White Mountains. We are part of the Appalachian Mountain Club, the oldest conservation organization in the U.S.! The Front Desk Attendant is the human connection point between our guests and visitors and the outdoors. This role is all about sharing your passion for the AMC and the landscapes of the Northeast! In assisting guests and visitors with lodge reservations, retail purchases, information requests, and more, Front Desk Attendants enhance the experience of all who enter the Highland Center. Seasonal roles at the Front Desk can be just that, but for many, our frontline seasonal roles can be the launching point for a career within AMC or beyond (in hospitality, operations, conservation, and more)! When we visit the outdoors, often what we remember most are the people we encounter along the way – Front Desk Attendants are in the business of memory-making for recreationists and visitors of all kinds!
Requirements
- Passion for the AMC and the landscapes of the Northeast (including the White Mountains)
- A desire to engage with the public and enrich their experience of the region
- Proven track record of exceptional customer service (in retail, food service, hospitality, or other)
- Experience recreating outdoors (this could include any outdoor activity, e.g. walking, hiking, birdwatching, paddling, trail running, skiing, climbing, etc.)
- Willing to work weekends, holidays, mornings, and evenings
- Physical requirements of this position include the ability to work in an office setting, operate computers, and stand for 8+ hours a day
Nice To Haves
- First aid certifications (including WFA and CPR) desirable but not required
Responsibilities
- Sharing your passion for the AMC and the landscapes of the Northeast!
- Delivering service at the highest possible standard for guests, visitors, and fellow staff
- Providing high-quality information about outdoor recreation in the region, including hiking, snowshoeing, Nordic and downhill skiing, and more
- Creating and modifying lodging reservations for overnight guests, as well as answering questions about other AMC facilities and operations
- Building sales and completing retail transactions, as well as supporting retail restocking and inventory processes
- Participating in a vibrant team of Front Desk staff looking to constantly improve operations and staff life
- Engaging in opportunities for professional development, potentially including field trips, seasonal trainings, and more
- Participating in AMC Search & Rescue coordination, including capturing and relaying incident information
Benefits
- Room & Board: Dorm-style room for $45/week – meals included, too!
- Insurance: Available with positions that are 6 months or longer and when working greater than 30 hours per week
- Retirement: Voluntary 403(b) Contribution
- Paid Time Off: earn up to 10 days of paid earned time depending on length of service
- Other Team Member Perks:
- 30% discount on AMC Merchandise
- Free Annual AMC Membership
- 4 Free nights at AMC locations
- Prodeals discounts on equipment & gear and more!
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
