Front Desk Associate

Holiday Inn Express & Suites Cookeville • Cookeville, TN

432d

About The Position

The Front Desk Associate at Holiday Inn Express & Suites Cookeville is responsible for managing guest relations, ensuring a welcoming environment, and providing excellent customer service. This role involves handling check-in and check-out processes, addressing guest inquiries, making reservations, and assisting with various tasks to enhance the guest experience. The position requires flexibility and teamwork to maintain high standards of service in a dynamic hotel environment.

Requirements

• High School Diploma or GED
• Flexibility to work in shifts
• Ability to work with little or no supervision
• Excellent organization skills
• Ability to follow instructions

Nice To Haves

• AA or Bachelor's Degree
• Work experience in Customer Service in the Hospitality Field
• Experience with hotel operation systems

Responsibilities

• Provide a welcoming environment at all times
• Handle check-in and check-out processes
• Manage guest inquiries and provide recommendations
• Make or modify reservations as needed
• Ensure guest satisfaction and resolve complaints promptly
• Maintain accurate handling of cash and credit cards
• Assist with cleaning or other departments as needed
• Complete all Brand and Company Training in a timely manner
• Protect guest information and ensure privacy
• Demonstrate teamwork and effective communication with guests

Benefits

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees