About the position
The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.
Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the PEAK/ABC IGNITE purchasing system.
- Assist with the new membership signing-up process.
- Take prospective members on tours of the Club facility.
- Update member account information, as needed.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
- Assist in maintaining the neatness and cleanliness of the Club.
- Complete daily Club cleaning assignments.
Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability is an absolute must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
- Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- CPR / AED certification preferred.
- Must be 18 years of age or older.
