Front Desk Associate

Club4 Fitness • Hoover, AL

206d

About The Position

The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is an absolute must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
• Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• CPR / AED certification preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the PEAK/ABC IGNITE purchasing system.
• Assist with the new membership signing-up process.
• Take prospective members on tours of the Club facility.
• Update member account information, as needed.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
• Assist in maintaining the neatness and cleanliness of the Club.
• Complete daily Club cleaning assignments.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED