Front Desk Associate

Mainstay Suites • Middleburg Heights, OH

389d • $29,120 - $33,280

About The Position

The Front Desk Associate is responsible for providing exceptional guest service by greeting and registering guests, checking them out, and ensuring a smooth and efficient front desk operation. This role is crucial in delivering outstanding service and contributing to the hotel's financial profitability.

Requirements

• High school diploma or equivalent (Preferred).
• 2 years of hotel experience.
• 1 year of front desk experience (Preferred).

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer.
• Assist guests with check-out, ensuring rooms and services are correctly accounted for and processing payments.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, and local area attractions.
• Use up-selling techniques to promote hotel services and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely and friendly manner.
• Field guest complaints and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Benefits

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED