Front Desk Associate

Hilton • Montgomery, AL

280d

About The Position

Located in the heart of downtown Montgomery, a neighborhood steeped in history and filled with cultural attractions, the Embassy Suites Montgomery is looking for a highly motivated individual to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. This role plays an important part in our culture, which is built on six core values: Service, Perseverance, Innovation, Respect, Inclusion, and Teamwork. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to 'WOW' people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Excellent verbal and written communication skills.
• Ability to communicate with an outgoing and engaging personality.
• Ability to pick up computer skills easily.
• Ability to stand for the duration of the shift.
• Flexibility to work early mornings, evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Assist guests with sending and receiving faxes, packages, and mail.
• Help to resolve problems through recovery when things aren't quite right.
• Look for ways to become an expert on the local area, being able to answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

Benefits

• Daily Pay - Get paid when you need it.
• Exclusive Travel Discounts - Save big at Marriott and Hilton properties.
• 401k Plans - Invest in your future.
• Comprehensive Medical Insurance - Your health matters to us.
• Additional Property-Specific Perks - Because every location has something special to offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED