Front Desk Associate

O-Town Iron • Oshkosh, WI

388d • $22,880 - $33,280

About The Position

The Front Desk Associate at O-Town Iron is responsible for maintaining a clean and welcoming gym environment while providing exceptional customer service. This part-time role requires multitasking in a fast-paced setting, handling guest inquiries, managing memberships, and ensuring guest satisfaction.

Requirements

• Strong customer service skills with a focus on guest relations and satisfaction.
• Excellent communication skills to interact with guests and staff effectively.
• Ability to handle stressful situations calmly while maintaining professionalism.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Clean the gym when not directly working with a customer.
• Sign-up and cancel memberships using our gym membership software.
• Manage the check-in and check-out process efficiently while ensuring guest satisfaction.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Maintain accurate records of room availability and reservations using hotel management software.
• Process payments and manage billing inquiries with precision.
• Address guest complaints or concerns promptly and professionally to ensure positive resolutions.

Benefits

• Employee discount
• Flexible schedule

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: No Education Listed