Front Desk Associate
About The Position
The Front Desk Associate at Des Moines Embassy Suites is responsible for overseeing front desk operations, serving as a problem solver for guests and teammates, and handling guest check-ins and check-outs with accuracy and warmth. This role also involves supporting and training new front desk team members, resolving guest issues professionally, and managing daily tasks such as event sheet distribution, business center support, and maintaining a guest-ready lobby. Atrium, the company, fosters an environment where everyone thrives through values of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork, offering opportunities for career growth and learning.
Requirements
- Customer service experience.
- High school diploma or equivalent.
- Tech savvy enough to use hotel systems with confidence.
- Able to lift 50 lbs and stay on your feet.
Nice To Haves
- Experience in hospitality or leadership (preferred).
Responsibilities
- Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
- Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
- Support and train new front desk team members.
- Resolve guest issues quickly and professionally.
- Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.
Benefits
- Career Growth & Learning – 40% of our management hires are internal promotions!
- Invest in Your Future – 401(k) plan with company match.
- Comprehensive Health Coverage – Medical, dental, and vision insurance options.
- Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.
- Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
