PM Front Desk Agent-Part Time

Cape Ann Marina•Gloucester, MA

7d•Onsite

About The Position

The Front Desk Associate is responsible for providing exceptional customer service to guests during the afternoon and evening shifts at Cape Ann Marina. This role involves a variety of tasks, including guest check-in and check-out, managing reservations, handling inquiries, and ensuring overall guest satisfaction.

Requirements

Previous experience in a customer service role, preferably in the hospitality industry.
Strong interpersonal and communication skills.
Ability to multitask and prioritize tasks effectively.
Attention to detail and organizational skills.
Proficiency in computer systems and property management software.
Flexibility to work various shifts, including evenings and weekends.

Responsibilities

Greet guests warmly and efficiently upon arrival, ensuring a positive first impression.
Check guests in and out of their accommodations, accurately processing payments and providing necessary information.
Handle guest inquiries and requests promptly and courteously, offering assistance and solutions as needed.
Manage reservations, including booking, modifying, and canceling reservations.
Maintain accurate and up-to-date guest records and information.
Operate the property management system efficiently.
Balance cash drawer and complete daily reports.
Ensure the cleanliness and organization of the front desk area.
Assist with guest luggage as needed.
Provide information about local attractions, restaurants, and activities.
Collaborate with other departments to ensure guest satisfaction.
Adhere to hotel policies and procedures.