Front Desk Associate

Associa•Broomfield, CO

17h•$15

About The Position

MSI, LLC has been serving Homeowners Associations of the Colorado Front Range since October 1982. For four decades, we have become the market leader as the premier provider of Association management services, while we have continued to maintain the personal approach of a small company. MSI brings value and an ethical and responsible approach to Association management, and we bring those high standards and honesty to every community we serve. Beginning in 2020, MSI, LLC entered into a partnership with Associa Management, an international association management company. MSI operates as an independent branch of Associa, as our parent company. Job Summary: Vista Ridge Community Center is seeking a Part-time, hourly Front Desk Associate with hourly pay rate at $15.16. This is a part-time position with varied hours that include weekends, evenings, and holidays. Flexibility is a must. You may be asked to work major summer holidays (i.e., Memorial Day, 4th of July, Labor Day, etc.). Depending on your offer, this may be seasonal or a year-round position. Under the supervision and direction of the Vista Ridge Community Center and managers, part-time Front Desk Associates are responsible for greeting and checking in residents and collecting guest fees from members as they enter the facility as well as signing members up, renewing existing memberships, booking room rentals for residents and non-residents.

Requirements

Be able to make intelligent decisions independently (problem solving)
Be able to work well individually and on a team
Be ambitious, self-motivated, and take initiative
Be able to stay on task with little to no supervision
Good communication skills, detail-oriented, and punctual

Responsibilities

Greeting residents upon entry and ensuring valid membership (EVERYONE coming in is scanned in)
Collecting money for guest fees and making sure to account for their receipts for nightly reconciliation
Enforcing the rules of the VRCC/VRHOA
Signing new residents up for a membership and ensuring proper steps are followed for each member type
Renewing existing memberships and ensuring proper steps are followed for each member type
Booking room rentals for both resident and non-residents and following proper SOP
Setting up/tearing down room rentals as well as setting up for VRCC events
Working occasional events with VRCC Managers that may include weekends, holidays, etc.
Checking hot tub chemicals in the Fall/Winter/Spring months to ensure safety levels
Walking community center grounds and ensuring trash is picked up and place looks tidy
Maintaining resident relationships with calm and friendly demeanor
Maintaining proper etiquette both over the phone and in person
Inspecting facilities to ensure safety standards are maintained
Be knowledgeable as to be able to provide general information about the community center
Assisting in ensuring daily revenue close outs are completed and balanced several times daily (money handling)
Assisting and responding to resident inquiries and complaints in person or via the shared email
Be present at the front desk at all times unless you working on job duties such as setting up events, opening/closing the building, walking the ground, dealing with a situation, etc.
Being able to problem solve on your own and be able to help in any situation a member or team member needs
Completing tasks assigned by the supervisor or the VR manager