Front Desk Associate

Breckenridge Grand Vacations • Breckenridge, CO

13h • Onsite

About The Position

Breckenridge Grand Vacations, a consistently recognized Top National Workplace, is seeking a professional Front Desk Associate to deliver exceptional guest experiences at their premier mountain resort property. As the cornerstone of the guest services team, this role requires a polished demeanor, technical proficiency, and a commitment to excellence in hospitality, all while Sharing Smiles with every interaction. The position offers an opportunity to turn a passion for service into an extraordinary Colorado lifestyle, complete with resort perks, a vibrant work environment, and the fulfillment of creating unforgettable mountain getaways. Join the team in making every guest’s stay as memorable as the peaks they came to explore.

Requirements

• Minimum 1 year customer service experience in hospitality or related field
• Professional communication skills (verbal and written)
• Proficiency with Microsoft Office and property management systems
• Ability to lift 50 pounds for luggage assistance

Nice To Haves

• Associate’s degree in hospitality management or related field
• Previous front desk experience in upscale resort environment
• Bilingual capabilities

Responsibilities

• Execute flawless check-in/check-out procedures for owners and guests
• Serve as resort concierge for dining, activities, and local recommendations
• Handle reservation modifications and ownership inquiries
• Coordinate daily arrivals/departures with Housekeeping and Engineering
• Maintain accurate guest folios and night audit documentation
• Operate resort telephone system and switchboard
• Enforce resort policies with professionalism
• Resolve guest concerns per "End of the Line" service philosophy
• Maintain pristine front desk and retail areas

Benefits

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed