Front Desk Associate

Millennium Physician Group • Fort Myers, FL

17d • Onsite

About The Position

The Imaging Patient Services Specialist deals directly with Radiologists and referring providers to connect them via telephone to discuss STAT findings. Works directly with the Director of Ancillary Services tracking issues and questions from providers. They are the first point of contact for Radiologists and referring providers to connect. The candidate must have strong customer service skills through effective handling of the incoming calls from providers. Candidate must possess strong computer skills as well as phone knowledge and procedure scheduling to handle incoming calls effectively.
As a front office associate, you will be responsible for timely check-in and check-out and will greet patients with a warm smile and pleasant voice and performs a variety of clerical functions for the radiology office. You will be responsible for insuring all pre-radiology exam clerical workflows are completed in advance of patients arrival to insure a satisfactory experience and outcome. You will assist with various radiology office workflows such as medical records requests and transmission of results as needed.

Requirements

• Candidate must have strong customer service skills through effective handling of the incoming calls from providers.
• Candidate must possess strong computer skills as well as phone knowledge and procedure scheduling to handle incoming calls effectively.

Responsibilities

• Verify office has a legible copy of radiology order for all scheduled exams prior to patients arrival unless patient is bring to their appointment.
• Responsible for verifying/updating patient information with no errors, confirming accuracy of all registration data and paperwork on file, communicating with Authorization team regarding appropriate insurance changes.
• Collect co-pays, deductibles and balances as noted in account, run/verify end of day reports and balance cash drawer.
• Schedule/reschedule appointments and monitor lobby and doorways for patient activity and maintain the patient waiting area so it is clean and comfortable for patients.
• Assists with answering phones and phone call overflow as needed.
• Checks lobby for patients to minimize wait time.
• Communicate any expected wait times to patients.
• Ensures Drawer balances at day's end.
• Provides and exemplary patient experience.
• Demonstrates proficiency and accuracy in all appropriate Athena, Pacs, RIS workflows and processes.
• Confirm upcoming patient appointments either in person or via telephone.
• Provide exam instruction/prep, any expected Out of Packet monies, facility address, appointment date and arrival time and a callback number.

Benefits

• 3 weeks PTO & 8 paid holidays
• Medical, Dental, Vision
• Employer Paid Basic Life & Short Term Disability coverage (goes into effect after 1 year of full-time employment)
• 401(k) with match
• Employee Wellness
• Other Employee Discount programs like Tickets at Work and cell phone discounts
• Other benefits: Dependent Care FSA, Voluntary Life, Long Term Disability, Critical Illness, Pet Insurance, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees