Front Desk Associate

Atlantic Eye Institute•Jacksonville Beach, FL

22h

About The Position

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties up to and including greeting and welcoming all visitors and patients at the front desk, efficiently checking in each patient and collecting all out of pocket expenses. Our Front Office staff also perform Check-out duties which includes taking payment for all Out-of-pocket expenses, scheduling return appointments, filing vision plans and assisting with any and all duties necessary to provide excellent service.

Requirements

High School Diploma or Equivalent Certificate
Minimum 2-5 years of experience in a medical office/health care setting
Minimum 2-5 years of health care insurance experience, Vision plan experience a plus
Able to collect money and prepare bank deposit
Strong mult-tasking skill and ability
Strong computer knowledge and skills with a minimum typing speed of 30 WPM
Strong desire to assist others and provide excellent customer service
Must be highly dependable and organized
Outstanding interpersonal skills
An impeccably clean, polished, professional image
The ability to learn quickly, retain training, problem solve and think independently

Nice To Haves

Understanding of medical terminology
Medicare basics

Responsibilities

Displays high level of professionalism and gives superb customer service
Obtains and reviews patient demographic and insurance information for accuracy
Verifies insurance and collects copays, co-insurance, and outstanding balances
Ensures all patient intake forms are signed and complete
Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
Schedules future appointments
Processes medical record requests per policies and procedures
Coordinates with Clinical Staff to ensure optimal patient experience