PM Front Desk Associate

Marriott•Chesapeake, VA

23h•$15•Onsite

About The Position

The Front Desk Associate is responsible for assisting our guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality. We are hiring for the 3pm to 11pm shift. Must be available to work at least 4 shifts a week. Must be available to work Friday, Saturday and Sunday. Provide the highest quality of service to the customer at all times. Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations. Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures. Handle guest check-ins and checkouts efficiently and in a friendly and professional manner. Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies. Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel. Receive and transmit mail, phone, and written messages for guests. Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions. Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy. Keep the Front Desk area neat, clean, and free of safety hazards. Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures. Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered. Responsible for proper telephone etiquette. Develop a thorough knowledge of Emergency procedures. Be able to stand on your feet for several hours at a time. Other duties as assigned by the supervisor

Requirements

Has a sincere desire to exceed guest expectations
Must have exceptional oral and written communication skills
Must be dependable
Must have computer proficiency
Must have a minimum of a high school diploma or equivalent
Must be able to stand on your feet for hours at a time
Must be able to work weekends and holidays

Responsibilities

Assist guests efficiently, courteously and professionally
Maintain company's high standard of service and hospitality
Greet and register guests and provide room assignments
Assist in pre-registration and blocking of registrations
Take reservations and know cancellation procedures
Handle guest check-ins and checkouts
Ensure that all cash, check and miscellaneous departments are in balance
Utilize proper cash handling procedures
Keep Housekeeping informed of any special requests
Receive and transmit mail, phone, and written messages for guests
Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions
Post room charges, food & beverage charges, phone charges, compute guest bills using PMS, collect payment and make change for hotel guests
Keep the Front Desk area neat, clean, and free of safety hazards
Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures
Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered
Responsible for proper telephone etiquette
Develop a thorough knowledge of Emergency procedures
Be able to stand on your feet for several hours at a time
Other duties as assigned by the supervisor