Front Desk Associate

Advanced Pain Care•Waco, TX

7d•Onsite

About The Position

The front desk associate is the initial contact person for patients when they enter the medical office. The front desk associate greets patients, schedules appointments, collects co-payments, inputs data into the computer and helps run, organize and maintain the front desk. This position requires excellent customer service skills, a background as a medical assistant, as well as the ability to multitask and stay organized. Please note, travel to additional APC locations may be required, and mileage reimbursement will be provided.

Requirements

Requires a high school diploma or GED
Previous office administration work experience.
Medical Assistant experience required.
Knowledge of medical terminology and basic computer skills preferred.
Strong verbal and written communication skills
Ability to work with people, including those dealing with an illness or in pain
Skilled in handling incoming phone calls and operating office equipment
Skilled in handling paperwork adequately
Knowledge of medical terminology and insurance practices
Knowledge of basic arithmetic to make calculations, balance and reconcile figures
Ability to organize and prioritize tasks effectively
Ability to flexibly respond to changing demands and maintain professionalis
Must be able to work as scheduled – typically from 8:00 – 5:00 M-F
Must be able to sit and/or stand for prolonged periods of time
Must be able to bend, stoop and stretch
Must be able to lift and move boxes and other items weighing up to 30 pounds.
Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.

Nice To Haves

Knowledge of medical terminology and basic computer skills preferred.

Responsibilities

Greets, welcomes and directs incoming patients and visitors to the proper areas
Keeps the flow of patients moving smoothly and maintains a neat work area
Answers the phone professionally and politely, using proper phone etiquette
Collects and verifies patient demographic and insurance information
Facilitates patient flow and notifies clinical staff members of patients’ arrivals
Communicates with current and prospective patients, visitors and clinical staff by responding to inquiries in a courteous manner
Protects patient confidentiality by securing protected health information and complying with HIPAA guidelines
Schedules patients for appointments and informs patients of costs of care being provided.
Collects and posts fees according to protocols, prepares and balances daily batches for Billing Department.
Maintains forms and office supplies required for front desk activities.
Assures the readiness of the front desk area for each working day
Uses computer to accurately input all information provided by the patient
Demonstrates a responsible attitude and the ability to establish and maintain a cooperative relationship with co-workers.
Has regular and predictable attendance
Adheres to APC policies and procedures
Performs other duties as assigned