Front Desk Associate TownePlace Suites O'Fallon by Marriott

Alliance Hearing Inc • O'Fallon, IL

22h • $16 - $18

About The Position

Join our team at the TownePlace Suites in O'Fallon, Illinois!

We are looking for a full time Front Desk Associate to deliver exceptional guest service. Outstanding customer service skills and a positive personality are a must! The ability to multi-task and problem-solve are essential qualities of a successful candidate.

Requirements

• Stand and walk for an extended period or for an entire work shift
• Move, lift, and carry objects weighing less than or equal to 10 pounds without assistance
• Capable on solving problems in a timely manner
• Speak clearly and professionally with others, answering calls
• Must be well organized and able to multitask efficiently
• Must have good computer skills
• Must be flexible and able to work weekends and holidays
• Experience preferred but not required

Nice To Haves

• Fosse experience is a plus

Responsibilities

• Checking guests in and out with a positive attitude and a smile.
• Making reservations through the property management system.
• Running daily reports.
• Assisting guests with all requests.
• Resolving guest issues.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address all guests' needs.
• Thank guests with genuine appreciation.
• Look for opportunities to maximize revenue and occupancy.
• Perform other reasonable job duties as requested by supervisors.
• Comply with Quality Assurance expectations and standards.
• Ensure uniform & personal appearance are clean and professional.

Benefits

• Full Time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees