Part-Time Front Desk Associate - Brentwood

Myo • Los Angeles, CA

7d • $20 - $22 • Onsite

About The Position

We’re looking for an exceptional part-time Front Desk Associate (FDA) to join our dynamic team at Myo Brentwood! As one of the first faces our clients see, you’ll play a key role in delivering an elevated, seamless experience that keeps them coming back.

FDAs will bring energy and hospitality to a clinic known for its vibrant community and expert care. You’ll help keep day-to-day operations running smoothly, support our clinicians, and ensure every client feels welcomed and empowered. If you’re passionate about people and love a fast-paced, wellness-driven environment, we’d love to meet you!

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physical therapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

Join us in our mission to raise body IQ globally! #FutureproofYourBody

Requirements

• You have 1+ years of experience working in a customer service and/or hospitality role
• You must be able to work a minimum of 3 shifts per week
• You care deeply about ensuring positive client interactions and experiences
• You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
• You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion
• You’re passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
• You perform your job duties with consideration and care for business driving booking strategies
• You thrive in a fast paced environment
• You are innately curious, always seeking to solve problems, answer questions and better your work product
• You show up as your authentic self day in and day out, making your voice heard
• You prioritize your own physical and mental health so you can show up as your best version in the workplace

Responsibilities

• Provide all clients exceptional service and hospitality in line with Myo standards
• Introduce new clients to our service offering with clear, on-brand messaging via phone, walk in, written communication
• Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
• Ensure all claims, invoices, transactions and/or Superbills are submitted and filed accurately.
• Maintain clean, consistent client notes for seamless service to each client
• Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
• Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
• Maintain consistent communications with all other FDA and clinic staff to ensure seamless handoff from one shift to the next
• Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

Benefits

• Complimentary Staff Treatment Sessions
• Sales Commission
• 401k Program with a Company Match
• Cell Phone Allowance
• Bonus payout for referral of new team members
• Clinic closures on certain holidays
• Sick Time
• Pet Insurance
• Erewhon Corporate Membership Program
• Subsidized mental health support

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees