Front Desk Associate

FirstService Corporation•Celina, TX

55d•$24 - $26

About The Position

Job Overview: This position provides a wide variety of administrative and support services to the property management team. Performs office work directly related to property management and the general business operations of the Association. Your Responsibilities: Provides administrative support to the property management team. Ability to work flexible hours to include weekends. Ensures that the telephone is answered properly, promptly and messages are handled courteously, accurately and in a timely manner. Prepares welcome letter packages for mail out, preparation of community email updates, newsletters and etc. Maintains, updates and coordinates home owner information in computer database on a daily basis. Collects mail on a daily basis. Prepares move-in packages for new move-ins on a weekly basis. Audits move in reports on a monthly basis for unreported move- ins. Maintains inventory of common areas keys, amenity access cards for residents and re-order as needed following established procedures. Distributes amenity cards and guest passes as needed. Handles reservations of amenity centers. Ensure all reservations have keys to access clubhouses for their events. Audits and eliminates duplicates and incorrect addresses in Connect. Help to maintain the data of the amenity system access controllers. Assists with community events as needed. Demonstrates FirstService Residential's values of Loyalty, Integrity, Respect, Fun, Teamwork, Work Ethic and a Positive Attitude. Follows safety procedures and maintains a safe work environment. Performs other job-related duties as directed.

Requirements

High School Degree or equivalency required.
Must have a friendly personality; possess good basic computer and customer service skills.
One (1) to Two (2) years of customer service experience and a strong commitment to customer service principles and practices.
A self-starter with excellent telephone skills.
Good organizational skills.
Intermediate proficiency in Microsoft Windows software.
Ability to prioritize work with minimum supervision.

Nice To Haves

Associates Degree in Business Administration or related field would be a plus.

Responsibilities

Provides administrative support to the property management team.
Ability to work flexible hours to include weekends.
Ensures that the telephone is answered properly, promptly and messages are handled courteously, accurately and in a timely manner.
Prepares welcome letter packages for mail out, preparation of community email updates, newsletters and etc.
Maintains, updates and coordinates home owner information in computer database on a daily basis.
Collects mail on a daily basis.
Prepares move-in packages for new move-ins on a weekly basis. Audits move in reports on a monthly basis for unreported move- ins.
Maintains inventory of common areas keys, amenity access cards for residents and re-order as needed following established procedures.
Distributes amenity cards and guest passes as needed.
Handles reservations of amenity centers. Ensure all reservations have keys to access clubhouses for their events.
Audits and eliminates duplicates and incorrect addresses in Connect.
Help to maintain the data of the amenity system access controllers.
Assists with community events as needed.
Demonstrates FirstService Residential's values of Loyalty, Integrity, Respect, Fun, Teamwork, Work Ethic and a Positive Attitude.
Follows safety procedures and maintains a safe work environment.
Performs other job-related duties as directed.

Benefits

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of medical, dental, and vision plans.
In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match.
Occasional travel may be required to attend training and other company functions.

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