Front Desk Associate

Hampton Inn Titusville/I-95 Kennedy Space Center • Titusville, FL

1d

About The Position

As our Front Desk Agent , you’ll be the friendly face our guests see at check-in, and the detail-oriented pro who ensures our accounting is accurate at night. Your role helps create memorable stays and keeps hotel operations running smoothly.

Requirements

• Minimum 2 years of front desk or related hospitality experience, or equivalent transferable skills (sales, resort, marketing)
• Familiarity or willingness to quickly learn Hilton franchise front desk standards and procedures
• Strong communication and customer service skills with a pleasant, professional demeanor
• Knowledge of accounting, auditing, and report preparation
• Ability to multitask and work efficiently during busy shifts
• Comfortable standing for long periods and able to lift up to 50 pounds when needed
• High school diploma or equivalent required

Nice To Haves

• Experience with Hilton PEP Operating System

Responsibilities

• Greet and assist guests with check-ins, check-outs, reservations, and inquiries
• Process reservations, cancellations, and coordinate guest services across departments
• Maximize room revenue through effective suggestive selling
• Audit daily accounts ensuring accuracy in guest billing, city ledgers, and credit transactions
• Verify end-of-day reports and work completed by other departments
• Handle guest complaints professionally, ensuring quick and positive resolutions
• Operate front office equipment including cash register, PBX phone system, and franchise terminals
• Maintain an organized, welcoming, and clean front desk area
• Participate in management-on-duty (MOD) rotation as scheduled
• Perform additional tasks as needed to support hotel operations

Benefits

• Competitive Pay
• Medical, Dental & Vision Insurance
• 401(K) with Company Match
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED