Front Desk Associate

Hospitality Group•Charlottesville, VA

1d•Onsite

About The Position

LTD Hospitality Group has an immediate opening for a Front Desk Associate at the Staybridge Suites Charlottesville. The ideal candidate has strong attention to detail, excellent recall and follow up, and is able to multitask while maintaining a smile, along with a positive, problem-solving attitude and a constant pursuit to be better. The Front Desk Associate is responsible for assisting guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality. LTD Hospitality Group has over 30 years of experience in superior hotel development and management, leading top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags. The company's core values focus on people, relationships and opportunities, guiding the successful performance and profitability of their hotels while maintaining high standards of quality, service and cleanliness. LTD recognizes its diverse team as its most valuable asset, investing in them through comprehensive training and career advancement opportunities, along with competitive benefits. LTD is committed to providing equal employment opportunity to all applicants and employees, regardless of age, color, race, religion, sex, national origin, disability, veteran status, genetic information or other legally protected status. The company fosters a family-oriented culture, dedicated to excellence and service, and believes in providing opportunities for team members to grow and advance.

Requirements

Has a sincere desire to exceed guest expectations
Must have exceptional oral and written communication skills
Must be dependable
Must have computer proficiency
Must have a minimum of a high school diploma or equivalent
Must be able to work weekends and holidays

Nice To Haves

Strong attention to detail
Excellent recall and follow up
Able to multitask while maintaining a smile
Positive, problem-solving attitude
Constant pursuit to be better

Responsibilities

Provide the highest quality of service to the customer at all times
Greet and register guests and provide room assignments accommodating special requests whenever possible
Assist in pre-registration and blocking of registrations
Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures
Handle guest check-ins and checkouts efficiently and in a friendly and professional manner
Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift
Utilize proper cash handling procedures in accordance to company policies
Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel
Receive and transmit mail, phone, and written messages for guests
Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions
Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy
Keep the Front Desk area neat, clean, and free of safety hazards
Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures
Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered
Responsible for proper telephone etiquette
Develop a thorough knowledge of Emergency procedures
Other duties as assigned by the supervisor