Front Desk Associate (Full-Time)

Fortune Bay Resort Casino • Tower, MN

1d • $15 - $19

About The Position

The Front Desk Associate is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The Front Desk Associate is responsible for taking and processing payment information for the guest's account upon completion of their stay.

Requirements

• None required.

Nice To Haves

• High school diploma or equivalent.
• Strong mathematical skills.
• Strong organizational skills.
• Ability to work all shifts and days including weekends.

Responsibilities

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing events and promotions, providing pertinent resort front desk information, and ensuring guest knows location of room.
• Assist guests with check-out including, processing credit and debit cards, accepting and recording various forms of payment, and processing gift certificates.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room types, room rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.
• Review arrival list daily and assist in preparing and assigning rooms based on special requests and accommodations.
• Keep the front desk area clean and organized as well stocked with keys and keycards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees