Front Desk Associate - Gainesville

Pet Paradise•Newberry, FL

1d•Onsite

About The Position

Pet Paradise is seeking individuals with a passion for pets to serve as the welcoming face of their Gainesville resort as a Front Desk Associate. This role is crucial for ensuring a positive first interaction for pet parents and their pets ('guests') upon entering the resort. Responsibilities include managing check-ins and check-outs, coordinating pet movements and suite placements, handling phone calls and emails, performing cashier operations, and maintaining the cleanliness of the lobby and cat room. The position also involves acting as a liaison to the veterinary service team. Pet Paradise is a full-service pet care destination offering resort-style pet day camp, professional grooming, low-stress veterinary care, and overnight boarding, all under one roof. The company is expanding, with over 60 locations in operation or development across ten states. Pet Paradise emphasizes a fun and rewarding work environment, offering career development through programs like the Unleashed Leadership Academy for management, Dog Training Academy for certified trainers, and Grooming Academy for professional groomers. Team members can also enjoy benefits such as complimentary pet day camp and boarding, discounted veterinary and grooming services, and comprehensive insurance plans.

Requirements

One to two years in a customer service role (Customer Service, Call Center, Receptionist)
Detailed, but can work with a sense of urgency while providing exceptional customer service
Cheerful, friendly, and a positive team-oriented attitude
Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
Enjoys problem solving in order to provide our guests and customers with a premier experience
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times

Responsibilities

Ensuring a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing
Organizing and processing check-ins and check-outs
Walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met
Answering in-coming phone calls; listening, and responding to voicemails; and responding to emails- all in a timely, problem-solving manner
Completing cashier and point of sale operations
Communicating and following through with pet parent and resort leadership requests
Maintaining cleanliness of the entranceway and lobby, including the restrooms
Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
Acting as a liaison to veterinary service team; veterinary appointment status and arrivals
Responsible for taking off and putting on harnesses at check in and check out
Making sure suites are set up for each pet
Familiar with different types of harnesses

Benefits

Opportunity for ADVANCEMENT!
Our Unleashed Leadership Academy, where you'll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!
Our Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!
Our Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!
Complimentary Pet Day Camp – Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off (both full-time and part-time status)
401(k) Savings Plan with Company Match
Health, Dental and Vision Insurance (full-time status)
Employee Assistance Program (EAP) with added mental health benefit, available to all employees