Front Desk Associate

Georgia Retina•New Holland, GA

1d•Onsite

About The Position

The Front Desk Associate at Georgia Retina provides exceptional patient service, both in person and over the phone. This position involves interviewing patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information, which is required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. These duties may include answering multiple phone lines, scheduling appointments, assisting in processing medical records requests, entering patient demographic and insurance information, and accepting patient payments. This is a floating position, and the candidate will travel to Gwinnett, Cumming, and Braselton locations as needed, receiving a monthly travel stipend in exchange.

Requirements

High School Diploma or Equivalent Certificate
Minimum 2 years of experience in a medical office/health care setting
Minimum 2 years of health care insurance experience
Strong computer knowledge and skills with a minimum typing speed of 30 WPM
Strong desire to assist others and provide excellent customer service
Must be highly dependable and organized
Outstanding interpersonal skills
An impeccably clean, polished, professional image
The ability to learn quickly, retain training, problem solve and think independently

Nice To Haves

Understanding of medical terminology

Responsibilities

Displays high level of professionalism and gives superb customer service
Obtains and reviews patient demographic and insurance information for accuracy
Verifies insurance and collects copays, co-insurance, and outstanding balances
Ensures all patient intake forms are signed and complete
Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
Schedules appointments
Processes medical record requests per policies and procedures
Coordinates with Clinical Staff to ensure optimal patient experience