Front Desk Associate

Coastal Health•Jacksonville, FL

2d•Onsite

About The Position

Coastal Health is a leading provider of quality healthcare services, committed to delivering compassionate, patient-centered care in a supportive and professional environment. We are currently seeking a motivated, reliable, and empathetic Front Office Check-In / Check-Out Representative to join our Next Step team. This role is essential in creating a welcoming, respectful, and non-judgmental experience for patients seeking addiction treatment. The ideal candidate demonstrates patience, discretion, and understanding while maintaining efficiency and accuracy in a fast-paced medical office. The Front Office Representative plays a vital role in patient engagement by managing check-in and check-out processes, scheduling appointments, collecting payments, and maintaining accurate patient records. This position serves as the first point of contact and helps set the tone for each patient’s care experience.

Requirements

High School Diploma or equivalent required
Minimum of 1 year experience in a medical office or healthcare setting (addiction or behavioral health experience preferred)
Strong customer service and communication skills
Demonstrated empathy, patience, and professionalism when working with vulnerable populations
Ability to multitask, stay organized, and remain calm in a fast-paced environment
Proficiency in scheduling systems, word processing, and general office software
Strong attention to detail and time-management skills
Team-oriented mindset with flexibility and reliability
Minimum 1-3 years experience in the medical field preferred.
Multi-tasking
Flexibility
Telephone Skills
Customer Service
Time Management
Organization
Attention to Detail
Scheduling
Word Processing
Professionalism
Quality Focus
Team driven attitude
ability to work in a fast-paced environment
reliable transportation

Nice To Haves

addiction or behavioral health experience preferred

Responsibilities

Greet and assist patients and visitors in person and over the phone with professionalism, compassion, and discretion
Create a calm, supportive, and welcoming environment for individuals receiving addiction treatment
Schedule appointments efficiently to optimize provider availability and treatment room utilization
Monitor patient flow and communicate delays or concerns to providers as needed
Answer patient questions clearly while helping reduce anxiety and maintaining confidentiality
Maintain accurate and up-to-date patient records, including demographic and financial information
Collect co-pays and balances, and assist patients with billing and payment policies
Ensure patient privacy and HIPAA compliance at all times
Assist during patient emergencies by following established office protocols
Maintain office supplies and coordinate ordering as needed
Follow all office policies and procedures and suggest improvements when appropriate
Collaborate with clinical and administrative team members to support office efficiency and patient satisfaction