Front Desk Associate
About The Position
The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments. This position will float to other locations as needed, up to 35 miles from home address or the 3 closest offices, whichever provides greatest coverage. Will receive a monthly travel premium in exchange.
Requirements
- High School Diploma or Equivalent Certificate
- Minimum 2 years of experience in a medical office/health care setting
- Minimum 2 years of health care insurance experience
- Strong computer knowledge and skills with a minimum typing speed of 30 WPM
- Strong desire to assist others and provide excellent customer service
- Must be highly dependable and organized
- Outstanding interpersonal skills
- An impeccably clean, polished, professional image
- The ability to learn quickly, retain training, problem solve and think independently
Nice To Haves
- Understanding of medical terminology
Responsibilities
- Displays high level of professionalism and gives superb customer service
- Obtains and reviews patient demographic and insurance information for accuracy
- Verifies insurance and collects copays, co-insurance, and outstanding balances
- Ensures all patient intake forms are signed and complete
- Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
- Schedules appointments
- Processes medical record requests per policies and procedures
- Coordinates with Clinical Staff to ensure optimal patient experience
Benefits
- Medical
- Dental
- Vision
- 401k w/ Match
- HSA/FSA
- Telemedicine
- Generous PTO Package
- Employee Discounts and Perks
- Employee Assistance Program
- Group Life/AD&D
- Short Term Disability Insurance
- Long Term Disability Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
