Front Desk Associate

Roberts Resorts & Communities • Austin, TX

just now

About The Position

The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations.

Requirements

• Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
• Communication: Demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members.
• Multitasking: Capable of efficiently managing multiple tasks such as check-ins, reservations, and guest inquiries simultaneously.
• Attention to Detail: Possesses keen attention to detail to ensure accuracy in handling payments, reservations, and administrative tasks.
• Adaptability: Adapts to various situations and addresses guest needs promptly and professionally.
• Problem-Solving: Exhibits strong problem-solving abilities to resolve guest complaints or issues effectively and find suitable solutions.
• Organization: Maintains orderly records, manages office supplies, and handles administrative tasks effectively.
• Computer Proficiency: Proficient in using property management software and Microsoft Office applications.
• Positive Attitude: Maintains a positive attitude and enthusiasm for delivering outstanding service, contributing to a welcoming and hospitable environment at the front desk.
• High school diploma or equivalent required
• Manual dexterity for handling paperwork and using office equipment.
• Clear vision and hearing for reviewing documents and communicating effectively.
• Capability to lift up to 10 pounds.

Nice To Haves

• Prior experience in customer service, front desk operations, or hospitality industry is preferred but not required.
• Proficiency in using computer systems, including property management software and Microsoft Office suite, is desirable.
• Strong communication and interpersonal skills are essential, along with the ability to multitask and work in a fast-paced environment.

Responsibilities

• Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
• Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
• Provide assistance and respond to queries via online chat to enhance customer experience
• Report resort comments, suggestions, and complaints to the General Manager for timely resolution
• Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
• Collect rent, deposits, and payments for various services using Rent Manager and Campspot platforms
• Initiate collection calls for site rental payments as instructed, ensuring timely payments
• Utilize email communication to correspond with residents and potential guests as required
• Maintain organized resort files, reports, and records, ensuring accuracy and completeness
• Upload resident files and communications to Rent Manager for documentation and tracking purposes
• Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
• Monitor office supplies inventory and place orders as necessary to ensure availability
• Manage mail and packages, sorting and distributing them to designated mailboxes
• Secure documents for leases and maintain the confidentiality of sensitive information
• Input meter readings accurately to track usage and manage utility billing processes
• Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
• Performs other related duties as assigned

Benefits

• Medical, Dental, and Vision coverage for you and your dependents
• Employer-paid life insurance for peace of mind
• A full menu of voluntary coverages — STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
• 80 hours of PTO plus 11 paid holidays to recharge and refresh
• 401(k) with a 3% company match to invest in your future
• The chance to be part of an inclusive, supportive community where your contributions matter
• Complimentary stay at one of our resorts — enjoy the lifestyle you help create!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED