Part-time Front Desk Associate - Hiring now!

Seabreeze Management Company Inc•Laguna Niguel, CA

About The Position

Introduction: Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity. At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live. Summary: The Front Desk Associate provides high-quality attendant services for the residential properties. The concierge pro-actively anticipates the needs of the customer so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer, reminding the customer of scheduled events, appointments, constraints, etc., and protecting the customer from unnecessary or unwanted demands by others.

Requirements

Demonstrates professionalism and respectful communication, serving as a company representative in all interactions.
Ability to follow written, verbal, and diagram-based instructions accurately.
Ability to analyze and resolve routine operational issues using established procedures.
Ability to read and interpret operating and procedural manuals.
Strong communication, organizational, decision-making, and interpersonal skills.
Detail-oriented with strong follow-through and accountability.
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Ability to exercise independent judgment in resolving customer service matters in alignment with company policies.
Proficiency in Microsoft Outlook, Word, and internet-based applications.
Some higher education or vocational training specializing in the residential industry desired
Some higher education or vocational training specializing in the residential industry desired
Good geographic knowledge of the surrounding area
The individual must have the ability to communicate effectively with employees and clients at all levels of the organization, both orally and in writing.
Afternoons & Evenings, weekdays and weekends, flexibility

Responsibilities

Deliver responsive and professional customer service consistent with company service standards.
Maintain professional conduct and comply with company dress code and grooming standards, consistent with applicable law.
Maintain a clean, organized, and safe work environment.
Respond promptly and professionally to resident complaints, questions, and concerns; conduct appropriate follow-up and coordinate resolution of building-related issues.
Greet residents and guests courteously and provide assistance, including opening doors when appropriate, with or without reasonable accommodation.
Address resident service concerns within scope of authority and escalate matters to the General Manager when appropriate.
Serve as a communication liaison between residents and the General Manager.
Maintain regular and reliable attendance and remain available at the assigned workstation during scheduled hours, except as otherwise required by law.
Record reservations for guest and conference or party rooms and designated areas.
Use professional telephone etiquette when handling resident requests.
Perform other duties as assigned.