Front Desk Associate - Residence Inn Bend OR (Part-time)

Level5 Hospitality • Bend, OR

5d

About The Position

The Front Desk Associate at Residence Inn Bend, OR, serves as the primary point of contact for guests, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in maintaining high standards of customer service, addressing guest inquiries, and resolving any issues promptly to enhance overall guest satisfaction. The associate will manage reservations, process payments, and provide information about hotel amenities and local attractions, contributing to a seamless stay for all guests. Working part-time, the associate will collaborate closely with other hotel departments to support daily operations and uphold the Residence Inn brand standards. Ultimately, this position plays a crucial role in creating a positive first impression and fostering guest loyalty through attentive and professional service.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or front desk role, preferably in the hospitality industry.
• Basic computer skills and familiarity with property management systems.
• Excellent verbal and written communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

• Experience with Marriott’s property management software or similar hotel systems.
• Knowledge of local area attractions and services.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the region.
• Certification in hospitality or customer service training.
• Strong problem-solving skills and the ability to remain calm under pressure.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Manage guest check-in and check-out processes efficiently using the hotel’s property management system.
• Handle guest reservations, cancellations, and modifications accurately.
• Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions.
• Process payments and maintain accurate records of transactions.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms and facilities meet quality standards.
• Address and resolve guest complaints or issues in a courteous and timely manner.
• Maintain the cleanliness and organization of the front desk area.
• Assist with administrative tasks such as filing, data entry, and preparing reports as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED