Front Desk Associate
About The Position
The Atrium SPIRIT, encompassing Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork, guides the company's culture, aiming to create an environment where everyone thrives through exceptional guest experiences and positive impact. Atrium Hospitality is a large and growing hotel management company in the United States, committed to internal promotions and career growth. The company values its associates, providing support, encouragement, coaching, development, and inspiration. They also emphasize being a responsible community partner through four impactful pillars: Wellness, Embracing those with Disabilities, Sustainability, and Education. The Front Desk Associate role involves overseeing front desk operations, handling guest check-ins and check-outs with warmth and accuracy, supporting and training new front desk team members, resolving guest issues quickly and professionally, and managing daily tasks such as event sheet distribution, business center support, and maintaining a guest-ready lobby.
Requirements
- Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
- High school diploma or equivalent – Because communication, math, and common sense are key.
- Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
- Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.
Nice To Haves
- Experience in hospitality or leadership (preferred)
Responsibilities
- Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
- Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
- Support and train new front desk team members—you’re the friendly coach they’ll thank later.
- Resolve guest issues quickly and professionally (bonus points if they leave smiling).
- Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.
Benefits
- Career Growth & Learning – 40% of our management hires are internal promotions!
- Invest in Your Future – 401(k) plan with company match.
- Comprehensive Health Coverage – Medical, dental, and vision insurance options.
- Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
