Courtyard Bozeman Front Desk Associate

Level5 Hospitality•Bozeman, MT

About The Position

As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay. Your goal is to provide Level5 Hospitality and service for each and every guest.

Requirements

Proficient in Microsoft Office Suite or similar software
Work experience as a Front Desk agent preferred
Level5 High Touch service
Food Safety Certification
Excellent communication and organizational skills
Flexibility with shifts and scheduling
Must be available weekends and/or holidays
Must have transportation to and from work
Must have stellar attendance and punctuality
High School diploma
Must be able to remain in a stationary position during shift.
Must be able to access and navigate the facility.
Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.

Responsibilities

Perform all check-in and check-out tasks
Operate the front desk according to standard operating procedures and with exceptional guest service
Know emergency procedures and how to respond
Complete daily reports, audit correspondence, as required by the shift
Receive and confirm credit cards for validity and acceptability
Welcome guest upon their arrival and assign rooms
Take incoming calls, online and in-person room booking requests, and answer questions about guests' needs involving room rates, available rooms, amenities, and special requests
Communicate with housekeeping to make sure guest rooms are ready
Manage online and phone reservations
Respond to Guest complaints in a timely and professional manner
Create incident reports for guest injuries/issues when required
Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
Performs other related duties as required or asked by Supervisor
Ensure setup is complete each morning for the barista station and fresh foods and beverages are always available during the service hours
Demonstrate excellent menu and product knowledge
Prepare and serve beverage (hot and cold) and food (small bites) orders while guests are in the dining area. Checking in as necessary
Clean the Bistro area, including the tables, chairs, and buffet bar as needed, and empty garbage
Remove plates and dishes from tables throughout the breakfast service using appropriate techniques for removing plates, glasses, and silverware promptly
Address visitor questions and requests promptly, courteously, and efficiently
Follow health and safety protocols to clean and sanitize service lines, beverage dispensers, and other equipment
Maintain adequate supplies of items such as clean glassware, dishes, or trays
Fill beverage and ice dispensers
Stock cabinets or serving areas with condiments and refill condiment containers
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Practice safe work habits and use required safety equipment
Performs other related duties as required