Front Desk Associate

Raleigh Ophthalmology•Clayton, NC

6h•Onsite

About The Position

The Front Desk Associate at Raleigh Ophthalmology is responsible for providing exceptional patient service both in person and over the phone. This role involves interviewing patients to gather complete and accurate demographic, financial, and insurance information necessary for billing and account collection. The associate performs various clerical and patient service duties to ensure efficient office operations, including answering multiple phone lines, scheduling appointments, assisting with medical records requests, entering patient data, and processing patient payments. The position is integral to maintaining the smooth flow of a busy, well-established ophthalmology practice with three office locations.

Requirements

High School Diploma or Equivalent Certificate
Minimum 2 years of experience in a medical office/health care setting
Minimum 2 years of health care insurance experience
Strong computer knowledge and skills with a minimum typing speed of 30 WPM
Strong desire to assist others and provide excellent customer service
Must be highly dependable and organized
Outstanding interpersonal skills
An impeccably clean, polished, professional image
The ability to learn quickly, retain training, problem solve and think independently

Nice To Haves

Understanding of medical terminology

Responsibilities

Displays high level of professionalism and gives superb customer service
Obtains and reviews patient demographic and insurance information for accuracy
Verifies insurance and collects copays, co-insurance, and outstanding balances
Ensures all patient intake forms are signed and complete
Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
Schedules appointments
Processes medical record requests per policies and procedures
Coordinates with Clinical Staff to ensure optimal patient experience