Front Desk Associate
About The Position
The WestFit Club is seeking a professional and enthusiastic Front Desk Associate to join our team. As the first point of contact for our valued members and guests, you will play a crucial role in creating a welcoming and positive atmosphere for everyone who enters our club. The ideal candidate has a passion for providing exceptional customer service and a genuinely friendly attitude. Your responsibilities will include greeting members, managing check-ins, answering phone calls, and providing accurate information about our facilities and services. You must be an excellent multitasker, able to handle various tasks with a calm and organized approach in our fast-paced environment. This position is essential to our daily operations and requires a reliable, proactive individual with a strong work ethic. If you are a team player who is eager to make a direct impact on our members' experience and contribute to a supportive and dynamic club culture, we encourage you to apply. As a valued team member, you'll receive a complimentary fitness center membership.
Requirements
- Exception interpersonal skills with a positive and energetic approach to customer service.
- Excellent verbal and written communication skills.
- Highly organized with attention to detail.
- Proficiency in using computer systems, including point-of-sale software.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Must be able to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
- High school diploma or equivalent required.
Responsibilities
- Greet and check-in all members and guests in a friendly, professional, and efficient manner.
- Answer phones and respond to inquiries about membership, class schedules, and club amenities.
- Handle sales transactions, including point-of-sale purchases for merchandise and services.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Manage a multi-line phone system, directing calls and taking messages as needed.
- Address member concerns and resolve issues effectively, escalating to management when necessary.
- Provide tours of the facility to prospective members, highlighting key features and benefits.
- Stay up-to-date on all club promotions, events and class offerings.
- Enforce club policies and safety procedures to ensure a secure environment for all members and staff.
Benefits
- As a valued team member, you'll receive a complimentary fitness center membership.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
