Front Desk Associate

East Peoria • East Peoria, IL

1d • Onsite

About The Position

The Front Desk Associate is responsible for all aspects of Guest Relations, including the check-in/out process, handling inquiries, making or modifying reservations, and providing recommendations to enhance guests' stays. This role occasionally requires assisting other departments or performing cleaning duties. The ultimate goal is to ensure a pleasant and comfortable experience for guests. Aperture Hotels is an established hotel management company with a portfolio of well-known brands. They offer a dynamic work environment focused on professional and personal growth, striving to create a positive atmosphere where team members feel valued and respected. Aperture Hotels seeks individuals who embody core values such as transparency, accountability, curiosity, growth, value creation for stakeholders, and commitment and care. The company thrives in a diverse environment and celebrates differences.

Requirements

• Flexibility to work in shifts and report for scheduled shifts, primarily 1pm-9pm/3pm-11pm and over nights 9pm-7am
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions
• High School Diploma or GED
• Computer literacy
• An energetic and outgoing personality

Nice To Haves

• Work experience in Customer Service in the Hospitality Field
• Experience with hotel operation systems

Responsibilities

• Handle all aspects of Guest Relations, including the check-in/out process
• Handle all guest inquiries
• Make or modify reservations
• Provide recommendations for things to do and places to eat
• Perform any other tasks that can improve the guests' stay
• Occasionally clean or assist other departments as needed
• Ensure a pleasant and comfortable experience for guests
• Provide a welcoming environment at all times
• Maintain courteous phone etiquette
• Effectively communicate with guests in a professional manner
• Handle cash and credit cards accurately
• Demonstrate teamwork
• Protect guest information and ensure privacy
• Attempt to resolve complaints immediately and take ownership of situations
• Complete all Brand and Company Training in a timely manner
• Strive to achieve 100% guest satisfaction

Benefits

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED