Front Desk Associate
About The Position
FRONT DESK DAILY Duties Morning Shift – Prior to Guests Arriving Check all voicemails and return calls immediately, specifically any schedule changes for early in the day Check online and mobile appointments that have been booked; verify and either confirm or call guest for required changes Check the waitlist frequently to see if there is anyone you can squeeze into an open appointment Check salon email & text messages Check the client appointment confirmation screen for any responses to cancel Review members appointments to ensure they have enough credits for the visit in MBO Make a list of guests that do not have enough credits, so you can discuss with them upon their arrival. Throughout the Day Answer incoming calls. Reach out to new leads in LMS to convert to clients. Complete & scan consultation forms for new clients. Send out “Thank You” cards. Sweep and mop (or Swiffer) the floors throughout the shop and bathroom Keep bathroom(s) clean and tidy; wipe down sink and countertop, pick up any trash off the floor, keep toilets clean, wipe up any spills, keep the paper towel, toilet paper and soap dispensers refilled. Send new clients review link for feedback. Restock and straighten out retail center Check the guest ‘Appointment Confirmation’ screen and call all guests who have not been confirmed via text or email
Responsibilities
- Check voicemails and return calls
- Check online and mobile appointments
- Check the waitlist
- Check salon email & text messages
- Review members appointments to ensure they have enough credits
- Answer incoming calls
- Reach out to new leads in LMS to convert to clients
- Complete & scan consultation forms for new clients
- Send out “Thank You” cards
- Sweep and mop floors
- Keep bathrooms clean and tidy
- Send new clients review link for feedback
- Restock and straighten out retail center
- Check the guest ‘Appointment Confirmation’ screen and call all guests who have not been confirmed via text or email
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
