Front Desk Associate

Breckenridge Grand Vacations•Breckenridge, CO

just now•Onsite

About The Position

Breckenridge Grand Vacations, consistently recognized as a Top National Workplace, is seeking a professional Front Desk Associate to deliver exceptional guest experiences at our premier mountain resort property. As the cornerstone of our guest services team, you’ll bring a polished demeanor, technical proficiency, and a commitment to excellence in hospitality all while Sharing Smiles with every interaction. Turn your passion for service into an extraordinary Colorado lifestyle, complete with resort perks, a vibrant work environment, and the fulfillment of creating unforgettable mountain getaways. Join us in making every guest’s stay as memorable as the peaks they came to explore!

Requirements

Minimum 1 year customer service experience in hospitality or related field
Professional communication skills (verbal and written)
Proficiency with Microsoft Office and property management systems
Ability to lift 50 pounds for luggage assistance

Nice To Haves

Associate’s degree in hospitality management or related field
Previous front desk experience in upscale resort environment
Bilingual capabilities

Responsibilities

Execute flawless check-in/check-out procedures for owners and guests
Serve as resort concierge for dining, activities, and local recommendations
Handle reservation modifications and ownership inquiries
Coordinate daily arrivals/departures with Housekeeping and Engineering
Maintain accurate guest folios and night audit documentation
Operate resort telephone system and switchboard
Enforce resort policies with professionalism
Resolve guest concerns per "End of the Line" service philosophy
Maintain pristine front desk and retail areas

Benefits

Health, vision, and dental insurance plans
Company-paid life insurance coverage
Voluntary Life and Accidental Death/Dismemberment Insurance
HSA and FSA-Dependent Care Accounts
Retirement plan
Generous paid time off (PTO) and sick leave to support work-life balance
Volunteer Time Off - Paid opportunities to give back to Summit County
Bereavement leave
Biannual bonuses
Tuition Reimbursement Program
Employee Wellness programs to support physical and mental health
Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program.