Front Desk Associate

Scenthound Tosa, WI•Wauwatosa, WI

20d

About The Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

Requirements

Sales experience and confidence (membership sales are highly valued!)
Customer service experience (retail, restaurant)
Computer/ Technology proficiency
A passion for dogs and dog health & wellness!
Reliable transportation
Willingness to work in a smoke-free environment

Responsibilities

Drive membership sales through health and wellness education
Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
Develop membership leads; Follow up with potential members
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage cash drawer – responsible for daily cash handling
Manage customer expectations; Resolve customer concerns; Retain memberships
Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
Perform other tasks and duties as assigned by the Scenter Manager

Benefits

Bonus based on performance
Opportunity for advancement
Training & development
Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
Competitive hourly base pay, plus sales bonuses
Merit-based pay increases
Complimentary service membership

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