Front Desk Associate

Coastal Health•Jacksonville, FL

19d•Onsite

About The Position

Front Office Check-In / Check-Out Representative Coastal Health is a leading provider of quality healthcare services, dedicated to offering exceptional care and a supportive work environment. We are currently seeking a motivated and career-oriented Front Office Check-In / Check-Out Representative to join our team! The Front Office Representative plays a key role in ensuring a positive patient experience by managing check-in and check-out procedures, scheduling appointments, collecting payments, and maintaining accurate patient records and accounts. Important Note About This Role: This position supports our addiction specialty services. Working with patients in recovery requires a compassionate, patient, and nonjudgmental approach. The ideal candidate is someone who can remain calm under pressure, demonstrate empathy, maintain strong boundaries, and treat every individual with dignity and respect regardless of their circumstances.

Requirements

High School Diploma or equivalent required.
Minimum 1 year of experience in a medical office or healthcare setting.
Strong customer service and communication skills.
Ability to multitask and stay organized in a fast-paced environment.
Proficient in scheduling, word processing, and general office software.
Professional demeanor with a team-oriented mindset.
Strong attention to detail and time management skills.
Flexibility and reliability are essential.
Must demonstrate empathy, emotional resilience, and the ability to interact respectfully with patients from diverse and sensitive backgrounds.
Multi-tasking
Flexibility
Telephone Skills
Customer Service
Time Management
Organization
Attention to Detail
Scheduling
Word Processing
Professionalism
Quality Focus
Team driven attitude
ability to work in a fast-paced environment
reliable transportation

Nice To Haves

Experience working with behavioral health or addiction patients is a plus, but not required.
Minimum 1-3 years experience in the medical field preferred.

Responsibilities

Greet and assist patients and visitors in person and over the phone, providing excellent customer service.
Schedule appointments efficiently to optimize provider availability and treatment room use.
Monitor patient flow and communicate delays to providers when necessary.
Answer patient inquiries and help ease anxieties, maintaining a calm and welcoming reception area.
Maintain and update patient records and accounts with accurate personal and financial information.
Collect co-pays, balances, and assist with billing and credit policies as needed.
Maintain office supplies and equipment by monitoring inventory and ordering as necessary.
Assist during patient emergencies by following established protocols.
Ensure patient privacy and confidentiality are always maintained.
Follow office policies and procedures, and recommend improvements where applicable.
Collaborate with team members to support overall office efficiency and patient satisfaction.