Front Desk Associate-Homewood Suites

North Point Hospitality Group, Inc.•Savannah, GA

About The Position

🌟 What We Bring to the Table 🚗 Free Parking Downtown convenience—without the downtown headache. 💙 A Culture You’ll Love Competitive pay, great benefits, paid time off, and a team that truly celebrates you. 📍 Unbeatable Location Steps from charming cobblestone streets, local boutiques, and the riverwalk. You’re not just near the action—you’re in it. 📈 Room to Grow We’re committed to developing talent and promoting from within. ✈️ Cool New Experiences Enjoy exclusive travel discounts and perks. 💼 Investing in Your Future 401(k) with company match. ⚖️ Work–Life Balance PTO starts after just 90 days. 💰 Competitive Pay Because your work deserves it. 🛎️ What You’ll Do (Mostly this…other duties may be assigned)

Requirements

High school diploma
A genuine love for meeting new people and building connections
A positive attitude and natural customer-service flair
Reliability, integrity, and strong team spirit
Polished, professional manners
The ability to anticipate guest needs and delight them with friendly, thoughtful service
A consistently caring and respectful approach
A gracious host mindset—for guests, vendors, and future teammates

Nice To Haves

2+ years of hotel front desk experience (preferred)

Responsibilities

Use technology to deliver an exceptional guest experience
Warmly greet and welcome guests upon arrival
Manage check-in, check-out, and billing with accuracy and care
Handle sensitive guest information, including room assignments and payment transactions
Respond to guest inquiries and resolve concerns promptly and professionally
Follow all policies, procedures, and in-service requirements
Support front desk operations: answer main phone lines, respond to GXP, and track GSS & TripAdvisor scores