Front Desk Associate

Cantor Fitzgerald•Miami, FL

About The Position

As a Front Desk Associate, you’ll be at the heart of our member experience, playing a key role in shaping the daily energy and flow of the space. This role offers the opportunity to grow your skills across sales, marketing, hospitality, and operations in a dynamic, people-first environment. We are seeking a natural communicator who builds meaningful connections and knows how to anticipate and empathize with member needs. Whether it’s making sure the coffee is fresh, offering a warm welcome, or noticing when someone could use a pick-me-up, you bring a thoughtful, proactive presence to the team. You’re the “weather maker” of the building—tuned into the vibe, quick to notice what’s working and what can be improved, and always ready to elevate the experience.

Requirements

High school diploma or GED; an associate degree or coursework in business or hospitality is preferred.
Strong verbal and written communication skills.
Proficiency with office technology, including Microsoft Office Suite and familiarity with basic office equipment.
Exceptional customer service skills and a positive, outgoing demeanor.
Effective problem-solving abilities and attention to detail.

Responsibilities

Serve as the first point of contact and the face of the organization—welcoming members and guests with warmth and professionalism.
Control the flow of the building during business hours, managing member and guest check-ins and ensuring compliance with security protocols.
Foster a safe, clean, and welcoming environment where members feel comfortable and supported throughout the day.
Respond promptly and effectively to member questions, concerns, and feedback, escalating as needed.
Provide thoughtful onboarding for new members, including a walkthrough of house rules, building amenities, and membership benefits.
Learn member names, businesses, and preferences to deliver personalized hospitality and anticipate needs.
Maintain a constant physical presence throughout the space to monitor cleanliness, vibe, and operational needs.
Manage the building’s ticketing system (e.g., maintenance, IT, facilities), ensuring service-level agreements (SLAs) are met and issues are resolved in a timely manner.
Oversee supply inventory and coordinate ordering for office essentials, pantry, and hospitality items.
Maintain awareness of building systems (e.g., elevators, HVAC) and coordinate with vendors or facilities as necessary to ensure uptime and event-readiness.
Draft and send clear, timely building updates and event communications to members.
Support and execute on-site member programming, assisting with event setup, logistics, and staffing as needed.
Evaluate event success through attendance tracking, member feedback, and community engagement.
Identify and celebrate member milestones and successes with thoughtful surprise and delight moments.
Actively facilitate connections between members by understanding their businesses and identifying collaboration opportunities.
Stay up to date on the surrounding neighborhood and provide high quality local recommendations to members and guests.