Front Desk Associate
About The Position
The Office Admissions Coordinator is an integral member of the admissions team supporting the overall administrative functions of the office. As the first point of contact, this role is responsible for supporting the initial intake process for clients, within the continuum of care, by gathering necessary information, verifying eligibility, scheduling appointments, and completing administrative tasks. This position ensures that all incoming clients receive the necessary information and support to facilitate a smooth experience. By maintaining accurate records and coordinating with various departments, the coordinator helps streamline operations and improve client satisfaction.
Requirements
- High school diploma or equivalent; associate's or bachelor's degree in behavioral health administration or related field preferred
- Proven experience in a behavioral healthcare setting, particularly in admissions or patient services
- Strong organizational skills and attention to detail
Nice To Haves
- Experience with electronic health record (EHR) systems
- Knowledge of healthcare regulations and compliance standards
Responsibilities
- Provides a positive, professional welcome, and support to all clients and guest
- Manages the client intake process, including scheduling appointments and collecting necessary documentation
- Provides overall administrative support to the organization
- Supports incoming calls to the agency, redirecting calls appropriately
- Monitors general voicemail mailbox and re-distributes messages to rightful recipient
- Navigates and utilizes electronic health record (EHR) efficiently
- Tracks client’s portal access and portal request to clients receiving OP services
- Updates scheduling systems with appointments and cancellations
- Assists clients in insurance/ behavioral health care coverage transactions
- Creates, maintains and updates client documentation, waiting lists, and appointment schedules
- Performs billing related functions; communicates with internal and external systems
- Oversees office supply inventory and purchasing for Crossroads
- Works with clinical and leadership staff to maintain a smooth, efficient operation; record keeping, scheduling, office assignments etc
- Adheres to all agency policies, procedures, and protocols
- Maintains client confidentiality
- Assists with the intake and admission process for all clients
- Ensures client paperwork is received and processed accurately
- Support admissions functions including but not limited to level of care screenings as directed by leadership/supervisor
- Fulfills all agency medical records request timely
- Supports the accomplishment of goals and milestones as determined by the organization strategic plan
- Models the values and commitments of the organization
- Performs additional responsibilities as assigned and relevant to the support of the organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
