Front Desk Associate

Hilton Garden Inn Burlington, VT•Burlington, VT

About The Position

Maine Course Hospitality Group is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests and our team. Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations. We are hiring a Front Office Associate to welcome guests, manage reservations, handle check-ins and check-outs, and deliver outstanding customer service. This role is essential in ensuring a positive first impression and providing professional, efficient front desk support throughout a guest’s stay. WHY JOIN MCHG We offer competitive wages and excellent full-time benefits, including: Health, Dental, and Vision Insurance Life Insurance 401(k) Paid Time Off (PTO) Company Discounts Supportive and respectful work environment

Requirements

Previous front desk, hotel, or customer service experience preferred
Strong guest service and hospitality skills
Excellent verbal and written communication skills
Basic computer skills; ability to learn hotel PMS and reservation systems
Strong attention to detail, accuracy, and ability to multitask
Positive attitude, professional appearance, and reliable attendance
Ability to stand and walk for extended periods; lift 35–50 lbs as needed
Must be available to work a flexible schedule including nights, weekends, and holidays

Responsibilities

Greet and welcome guests with excellent customer service
Manage front desk operations including check-in, check-out, and reservation management
Process guest payments accurately; handle cash, credit cards, and daily balancing
Answer all incoming calls professionally and follow company sales and service standards
Assist guests with room selection, room upgrades, and brand program enrollment
Handle room and rate changes while following hotel policies and guest needs
Review VIP arrivals, special requests, and ensure accurate guest notes
Coordinate with Housekeeping on room status and readiness
Provide guests with information about hotel amenities, services, and local attractions
Maintain clean, organized, and safe work areas at all times
Communicate effectively with management and all hotel departments
Represent MCHG positively and professionally while interacting with guests and the community
Follow all company policies, procedures, and safety standards