Front Desk Associate - Part Time

YWCA of Asheville and WNC•Asheville, NC

8d•$16•Onsite

About The Position

Front Desk Associates are part of the Health and Wellness team who serve as guest services for all YWCA programs and support membership sales and customer services. The role of Front Desk Associates is to create a welcoming environment for families and members coming to the YWCA. This position is part of the team looking to increase membership through more engaging sales activities and member retention. As a team we provide holistic safe, supportive, and inclusive programming to members utilizing our fitness center, workshops, and classes.

Requirements

Excellent written & oral communication skills
A people person with customer service skills for effective member engagement
Passionate about eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all
Experience with online tools such as Google suite
Must be able to work early mornings

Nice To Haves

Bilingual in Spanish preferred but not required

Responsibilities

Be a supportive team member and attend monthly team meetings
Create a welcoming environment for all people coming into the YWCA
Enforce all facility rules, regulations, and racial, gender, and sexual inclusivity policies
Learn front desk systems including Daxko and Group Ex Pro software to help check in members and offer professional level of customer services
Learn front desk communication systems such as the phone and radio to help communicate with staff and contractors when needed
Enthusiastically share the mission of the YWCA
Opportunity to teach movement classes or other wellness promotion workshops, educational trainings, or series if interested
Learn and maintain knowledge of Daxko and Group Ex Pro membership software including: Updating and documenting membership information and enroll new members
Consistently generating memberships through contacting leads generated through marketing activities, and through engaging tours.
Ensure all prospect/guest information is entered into the our software system and complete all required tracking forms and processes