Front Desk Associate

Best Western Hotels & Resorts • Cherokee, NC

397d • $24,960 - $29,120 • Onsite

About The Position

The Front Desk Associate at Great Smokies Inn is responsible for managing all desk-related functions, including guest check-ins and check-outs, making room reservations, and providing excellent customer service as the first point of contact for guests. This role requires a welcoming demeanor and the ability to handle various guest inquiries and complaints effectively.

Requirements

• High school diploma or equivalent experience.
• Three to twelve months of experience in a related guest relations position.
• Excellent computer and cash handling skills.
• Ability to stand for extended periods of time.
• Sociable, outgoing, and guest service-oriented demeanor.

Responsibilities

• Handle guest registration and room assignments.
• Provide quotes for room rates and upsell services to guests.
• Accommodate special requests and collect payments for charges.
• Verify registration cards against the computer for accuracy.
• Pre-register and block reservations, taking same-day and future reservations as needed.
• Manage guest check-ins and check-outs according to hotel policies.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each shift.
• Resolve guest complaints and assist with inquiries about hotel services and local attractions.
• Manage phone activity and provide information to callers.
• Cancel room reservations according to procedures.
• Coordinate with the Housekeeping Department regarding room availability.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED