Front Desk Associate

Atrium Hospitality • Rogers, AR

374d • $31,200 - $32,760

About The Position

The Front Desk Associate at Atrium Hospitality plays a crucial role in creating memorable first impressions for guests at the Rogers Embassy Suites. This full-time position involves checking in guests, providing exceptional customer service, and being a knowledgeable resource about the hotel and local area. The ideal candidate will engage with guests, resolve issues, and contribute to a positive team environment, all while upholding the company's core values of service, perseverance, inclusion, respect, innovation, and teamwork.

Requirements

• High school diploma or equivalent.
• Strong customer service skills and a desire to positively impact others.
• Excellent verbal and written communication skills with an outgoing and engaging personality.
• Ability to quickly learn and operate a Property Management System.
• Ability to stand for the duration of the shift.

Nice To Haves

• Experience in the hospitality industry.
• Bilingual skills to assist a diverse clientele.

Responsibilities

• Check guests in and out, ensuring proper credit is received and special requests are noted and fulfilled.
• Provide exceptional customer service by engaging with guests and taking a sincere interest in their needs.
• Assist guests with sending and receiving faxes, packages, and mail.
• Resolve problems and recover service when issues arise.
• Become an expert on the local area to answer inquiries about hotel services, shopping, dining, and travel directions.
• Interact professionally with hotel staff and assist other departments as needed.

Benefits

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED