Front Desk Associate

Nemacolin • Farmington, PA

225d

About The Position

Here at Nemacolin, our associates know to “Expect the Unexpected” - You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. Nemacolin is in search of efficient, courteous and professional individuals that can provide excellent customer service while successfully transferring all incoming calls to the appropriate extensions. The Guest Service Agent will monitor and maintain all information requests and the morning wake-up calls register as well as be able to answer questions pertaining to facilities and activities; including directions.

Requirements

• High school diploma or equivalent required.
• Candidate must have the ability to work a variety of shifts, including evenings, weekends, and holidays.
• Candidate must have the ability to speak English fluently.
• Must be available to work weekends and holidays.

Responsibilities

• Answer incoming calls quickly and efficiently using proper telephone etiquette.
• Transfer calls to the appropriate extensions.
• Complete daily morning wake-up calls and take requests for information via phone inquiries.
• Answer general reservation questions.
• Answer questions pertaining to resort outlet times, activities, and directions.
• Direct the needs of the guests to the appropriate departments.
• Screen all outgoing calls from the switchboard.
• Maintain updated guest messages to ensure the guest receives accurate messages.
• Other Job duties assigned.

Benefits

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance
• Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas
• Access to Wisteria Associate Community, which includes a Pub, Market, and Fitness Center
• Associate Recognition programs
• Opportunities for advancement within the organization
• Mentoring and coaching programs

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED