Front Desk Associate

Crunch • Stockton, CA

82d

About The Position

The Front Desk position is responsible for providing excellent customer service and ensuring a welcoming atmosphere for all members and guests at the club. This role involves various responsibilities including membership sales, check-in procedures, and facilitating member requests. The Front Desk staff will also be involved in maintaining a clean and organized work area, as well as participating in regular meetings and training sessions.

Requirements

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Nice To Haves

• Strong customer service skills

Responsibilities

• Membership Sales.
• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere, which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Sell retail products.
• Schedule member services: tanning, etc.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in the Employee Handbook.
• Opening and closing duties.
• Participate in Monthly or Weekly Department Meetings.
• Attend Employee Training Meetings.

What This Job Offers

• Industry: Amusement, Gambling, and Recreation Industries
• Number of Employees: 1,001-5,000 employees