About the position
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Daily responsibilities for the Front Desk Associate also include greeting members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. You will help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. You will also resolve member concerns and escalate to a Manager as needed, answer phones in a friendly manner and assist callers with their inquiries, perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships, perform prospective member calls and tours; assessing their membership needs, execute retail transactions with accuracy and drive sales goals, and regularly clean and sanitize all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. You will ensure restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule, frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns, and promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).
Responsibilities
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment.
Requirements
- 6-12 months of experience in a customer service environment is preferred.
- Willing to become CPR/AED Certified (Training provided by Planet Fitness).
- Basic computer proficiency.
Nice-to-haves
- Exhibit a positive and upbeat attitude.
- Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
- Pride yourself on your work while being punctual, reliable, and dependable.
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
- Act with integrity and show respect to everyone around you.
- Exhibit strong communication skills and have an ability to listen and empathize.
- Inspire and motivate others to achieve their goals.
- Are a quick study with the ability to apply what you have learned during online and hands-on training.
Benefits
- Free Black Card Membership
- 401(K) and Roth Retirement Savings Plan
- Employee perks and discounts
- Engaging team-building competitions and social events
