Front Desk Agent, Second Shift and Weekends
About The Position
Front Desk Agent, Second Shift and Weekends Title: Front Desk Associate/Night Auditor Reports to: Front Desk Manager, Assistant General Manager & General Manager Required Tasks: According to Hotel Standards: Guest Check-in & Check-out PMS Operations Cash Handling & Credit Card Transactions Phone System Operation and Telephone Etiquette Front Office Emergency/Security Procedures Reservations-Guest Rooms and Meeting Rooms Assist with Administrative Duties as assigned by Management Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables Minor Decision Making Take Group Reservations & Set up Group Blocks Sales of Guest Rooms with New Arrivals and Phone Inquiries Follow All Policies & Procedures as Outlined in the Employee Handbook Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name-tag Operate Laundry as Directed Maintain a Professional Attitude to all Guests, Associates & Vendors Required Skills: Fluent Verbal & Written Communication in Proper English (Spanish, if possible) Basic Math Hand Writing Computer Skills/Keyboard/Typing Skills Operate a 10 Key Calculator Hospitable, Civil Contact with the Public Ability to Work Independently, with Little to no Supervision Ability to Complete Multiple Tasks Simultaneously Night Audit/Basic Accounting Skills/Training Physical Requirements: Neck: Bending & Twisting Arms: Reaching, Bending, Light Carrying, Pushing, Pulling Hands: Finger Dexterity, Grasping Trunk: Bending & Twisting Legs: Normal Balance, Crouching or Kneeling Feet: Standing For Long Periods, Walking, Climbing Stairs Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English. Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation Vision: Legal Normal Vision with or without Accommodation Transportation to and from the Hotel is the responsibility of the employee!! I have read and understand the job description as indicated and understand any task that keeps the hotel running is part of any job description. This description may be altered from time to time by the Hotel!
Requirements
- Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
- Basic Math
- Hand Writing
- Computer Skills/Keyboard/Typing Skills
- Operate a 10 Key Calculator
- Hospitable, Civil Contact with the Public
- Ability to Work Independently, with Little to no Supervision
- Ability to Complete Multiple Tasks Simultaneously
- Night Audit/Basic Accounting Skills/Training
- Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name-tag
- Neck: Bending & Twisting
- Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
- Hands: Finger Dexterity, Grasping
- Trunk: Bending & Twisting
- Legs: Normal Balance, Crouching or Kneeling
- Feet: Standing For Long Periods, Walking, Climbing Stairs
- Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
- Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation
- Vision: Legal Normal Vision with or without Accommodation
- Transportation to and from the Hotel is the responsibility of the employee!!
Responsibilities
- Guest Check-in & Check-out
- PMS Operations
- Cash Handling & Credit Card Transactions
- Phone System Operation and Telephone Etiquette
- Front Office Emergency/Security Procedures
- Reservations-Guest Rooms and Meeting Rooms
- Assist with Administrative Duties as assigned by Management
- Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily
- Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables
- Minor Decision Making
- Take Group Reservations & Set up Group Blocks
- Sales of Guest Rooms with New Arrivals and Phone Inquiries
- Follow All Policies & Procedures as Outlined in the Employee Handbook
- Operate Laundry as Directed
- Maintain a Professional Attitude to all Guests, Associates & Vendors
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
