Front Desk Associate/Manager in Training

Scenthound • San Diego, CA

13d • $23 - $28

About The Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: Sales experience and confidence (membership sales are highly valued!) Customer service experience in retail or restaurant Computer/ Technology proficiency A passion for dogs and dog health & wellness! Willingness to work directly with dogs Reliable transportation Willingness to work in a smoke-free environment

Requirements

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience in retail or restaurant
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Willingness to work directly with dogs
• Reliable transportation
• Willingness to work in a smoke-free environment

Responsibilities

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Working directly with dogs and performing services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion
• Perform other tasks and duties as assigned by the Scenter Manager

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Training & development
• Direct career growth path to Management positions (Asst. Manager/Manager)
• Competitive hourly base pay, plus tips and sales bonuses
• Total Compensation - $23-28/hr
• Base pay is $18- 21/hr. Can expect $5-7 additional per hour based on tips and commissions incentives.
• Opportunity for base pay increase/raise, contingent on monthly performance evaluations
• Complimentary service membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees