Front Desk Associate I $22.75/hr, Full-Time

About the position

Consistently recognized as a Top National and Colorado Workplace, Breckenridge Grand Vacations builds, markets, and operates luxurious resort properties. The Breck Inn seeks a Front Desk Associate. This position provides front-line customer service to resort owners and guests and is responsible for front-desk tasks such as registering guests, responding to phone inquiries, assisting with guest requests, changing room assignments, and upholding resort policies. The application window closes on April 22th. In 2018, based on anonymous employee feedback, the Denver Post named BGV the top large workplace in Colorado. In 2020, we were again ranked in the top five. In 2023 and 2024, USA Today recognized BGV as a national top workplace! We also received 2024 Top Workplaces Culture Excellence recognition in Compensation & Benefits, Purpose & Values, Leadership, Professional Development, Innovation, and Employee Well-Being and Appreciation. BGV is all about Sharing Smiles, including putting smiles on the faces of our employees! Learn more about BGV, including our four-decade history of success, here BreckenridgeGrandVacations.com. The salary offered to the successful candidate will be based on job-related education, training, and experience. The salary offer will not be based on a candidate's salary history, and BGV will not seek information about an applicant’s salary history or age.

Responsibilities

• Greet, register and assign rooms to guests and owners.
• Assist with all inquiries pertaining to resort services, registration, shopping, dining, entertainment and travel directions.
• Inform guests and owners of important information on the resort and ensure they visit the concierge desk.
• Respond to guest and owner inquiries regarding reservations and use of ownership.
• Be completely knowledgeable and capable of making all types of reservations for guests and owners.
• Act as resort telephone operator and answer the switchboard phone as needed.
• Verify accuracy of guest room folios and make necessary corrections.
• Interact with Night Auditor as needed.
• Ensure that both Housekeeping and Engineering are informed of daily arrivals and departures.
• Insert all tasks for Housekeeping and Engineering into company software program.
• Assist in operating the Grand Essentials store.
• Maintain and manage various projects.
• Foster strong cross department communication and synergy.
• Enforce resort policies, as needed.
• Cross-train with the Activities Desk and Night Audit to cover and assist as needed.
• Uphold Hospitality Standards, Company Culture and Department Core Standards.
• Be the 'End of the Line' and resolve every situation inherited.
• Follow up on any situation that is not fully resolved.
• Respond promptly to all email and voicemail correspondence.
• Maintain a positive working relationship with all contacts.
• Wear proper uniform and name badge and adhere to Company appearance standards.
• Attend and participate in company-wide training sessions and department staff meetings.

Requirements

• Previous customer service experience preferred.
• Intermediate working knowledge of Microsoft Office programs (Outlook, Word, Excel).
• Ability to speak, read, write and interpret in English.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to solve practical problems and deal with a variety of concrete variables.

Nice-to-haves

• Expert knowledge and understanding of all computer programs applicable to the position.
• Exceptional customer service skills and ability to anticipate needs.
• Ability to communicate clearly and persuasively in positive or negative situations.

Benefits

• Group life insurance
• Health, vision, and dental insurance plans
• Retirement plan
• Twice yearly bonus
• Employee recruiting bonus
• Tuition reimbursement program
• Professional development
• Employee Wellness programs
• Sustainability programs
• Ski/rec center passes and ski medallions
• Lodging and purchase discounts
• Outdoor gear discounts
• Access to BGV’s Ball Arena suite in Denver for concerts and events
• Rockies, Avalanche, Nuggets and Rapids tickets
• Access to local events
• Employee outings
• Team sports
• Discounted vacations through Interval International
• BGV Holiday Party